FAQs

Shipping

We deliver worldwide. We aim to process and ship your order within 48 hours. Most of our parcels are letterbox size so can be posted through your door.

- UK: £1.95. FREE delivery on orders over £30.

- EU: £5

- Rest of the World: £6

UK postage is by Royal Mail which usually takes 1-3 working days for delivery but can occasionally be up to 5 working days.

Overseas postage is by Royal Mail International Standard delivery, which aims to deliver to the EU in 3-10 working days and Worldwide in 5-12 working days (these timings do not include any delay by customs). This is NOT a tracked service. If you require tracking, please contact us at hello@sebandroo.com.

Orders can occassionally get delayed by customs. Buyers are responsible for any customs and import taxes that may apply. Please contact your country's customs office for more information. Seb&Roo is not responsible for delays due to customs.  

What are the benefits of teething jewellery?

Seb&Roo teething necklaces are not only a stylish accessory but are perfect for little ones to fiddle with and chew. Baby can chew and chomp on the beads, soothing teething gums. For an extra soothing experience, silicone jewellery can be chilled in the fridge. Our necklaces also act as fiddle beads, keeping little hands busy and saving baby from tugging on hair or clothing.

How do I clean my jewellery?

One of the best things about the materials we use is that they are very easy to care for and have antibacterial properties. Simply wash silicone jewellery in warm, soapy water or on the top rack of the dishwasher. Wood should not be submerged in water.

Can I alter the length of my necklace?

Yes - it is simple to shorten the length of the necklace. Pull apart the clasp, undo the knot and re-tie it to the length you would prefer, trimming off the excess cord. If you want a temporary change in length, you can knot the cord behind your neck.

We cannot guarantee the safety of necklaces that have been altered. Hanga Ltd (trading as Seb&Roo) is not responsible and will not be held liable for any incidents or issues arising from modifications made to necklaces.

Do you offer gift packaging?

Yes! There is an option to add a gift box at checkout and we would be happy to include a personalised note should you require it. No hard copy receipts are included in the package. 

We also offer a beautiful range of greetings cards. If you would like to send one directly to the recipient, please leave a note at checkout with your message.

How do I pay?

We accept all major credit cards and PayPal.